Hi,
I purchased a used SM341DBKIP2FLT 4.13 motor.
When connecting the the power supply 24v 8.8amp the LEDs do not light up.
I'm using not native power supply (not Animatics) but my own. The power was given on A1 pin and ground on A2.
Before calling to the seller, I would like to ask: does it mean that the motor is damaged beyond repair? Or may be some other options (maybe incorrect power supply current)?
As it is written in the topic "Standard SmartMotor Controller and Drive Specifications"
http://www.animatics.com/forum/smartmotors-hardware-and-control-limitations/49-standard-smartmotor-controller-and-drive-specifications.html
>>If power is reversed on any standard SmartMotors, immediate damage WILL occur and the SmartMotor will no longer operate.
In the case of such damage, if then the power supply was connected properly, should the LEDs light up? Or the motor will not provide any signs of life at all?
Thank you in advance!
The type of power supply shouldn't matter, but polarity does. If power was reversed, the motor will be damaged and will not recover without going back to the factory.
If I understand correctly, when the LEDs do not light, the motor is damaged. Right?
Should LEDs light up in any case, if the motor is serviceable? Or it's possible to me to test it in any other way?
Also, if not luminous LEDs indicate a damage, if I purchased my second-hand motor (it was manufactured in 2001) and I do not have any warranty from the manufacturer (from Animatics) is it possible to send my motor to the factory for repair? Of course I am ready to pay the costs for the repair and shipment. If yes, then is it is cheaper than to buy a new motor?
Some motors have the -DE (Drive Enable) option, which means you must supply 24-48VDC to pins 14(GND) and 15(CTRL PWR) on the 15pin DSub connector. If you don't have the -DE option, then at least one of the LEDs should light up when power is supplied to pins A1 and A2.
Thanks for advice! I just tried the DE power input and it seems that the motor is broken - there are no signs of life.
Going back to my previous question - is it possible to send motor to the factory for repair and whether it would be cheaper than buying a new one?
Considering the age of your motor, I would advise you to buy a new one with the latest firmware and features.
Yes, I understand. But in general, is it possible (to send for repair)? Or Animatics does not provide a such service at all?
We do repair motors. The process must go through one of our distributors. You can find a list of distributors in the USA by going to the sales page... click on the USA... and move the mouse over your state. The distributor will need the full part number, the manufacturing date, the serial number, and a description of the problem. They can then go online and have an RMA number issued for tracking your motor repair. There is a $180 charge for evaluation of the motor if you chose not to have it repaired. If you do pay the repair cost, the evaluation fee is waived.
Thanks a lot for your help!